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Privacy Policy
How Brighter Surveyors Ltd handles personal information collected through this website, including general enquiries, quotation requests and instructions submitted online.
Last updated: 29 September 2026
1. Who we are
Brighter Surveyors Ltd is responsible for the personal information described in this policy. We are a company registered in England and Wales (company number 12951891).
You can contact us about this policy or your personal information:
- by email: info@brightersurveyors.co.uk
- by telephone: 01732 832403 or 07825 006016
- by post: Brighter Surveyors Ltd, 42 Stocks Green Road, Hildenborough, Tonbridge, Kent, TN11 9AD
2. What this policy covers
This policy covers visits to this website, messages sent through the contact form, quotation requests, instructions submitted through the instruction form, and enquiries you make by email or telephone before you instruct us.
It does not describe how we handle personal information while carrying out a survey or valuation you have instructed.
3. Information we collect
When you send us a message
The contact form asks for your name, email address, message and, if you choose to give it, your telephone number.
When you request a quotation
The quotation form asks for your name, email address and, if you choose to give it, your telephone number. It also asks about the property: its address and postcode, and optionally its type, approximate age, number of bedrooms, purchase price, whether it is listed or in a conservation area, the services you would like quotations for and anything else you tell us in the free-text box.
When you instruct us online
The instruction form asks for your full name, current address, telephone number, email address, the address of the property and the service you wish to instruct, and asks you to accept the applicable Terms of Engagement. When we receive an instruction through the form, we keep a record of what you submitted, the acceptance wording shown, the Terms of Engagement documents presented with their versions, the date and time of submission and a reference number.
How the forms send your information
When you submit a form, your answers are sent to our website’s server, which is run by our hosting provider, Cloudflare, and checked there. At present the forms do not pass submissions on to us: they show a message asking you to telephone or email us instead, and your answers are not stored.
Please only include information we need to deal with your message, quotation request or instruction.
When you email or telephone us
We receive your contact details and whatever you tell us about the property and the service you need.
When you visit the website
Our hosting provider, Cloudflare, processes technical information needed to deliver the website to you and to keep it secure, such as your IP address, browser and device details, and the pages you request. If you choose “Accept analytics”, we also use Google Analytics to understand how the website is used (see Website analytics below). The website contains no advertising or social media tracking.
Website analytics
We use Google Analytics only if you agree to it. When you first visit, the website asks whether you accept analytics cookies. Until you choose “Accept analytics”, no Google Analytics code is loaded and nothing is sent to Google.
If you accept, Google Analytics collects information such as the pages you visit and how long you spend on them, how you arrived at the website, your approximate location (town or region, worked out from your IP address), and your browser and device type. It uses cookies to recognise your browser on later visits. Page addresses are sent without any query string, and nothing you type into our forms is sent to Google Analytics. Google signals and advertising features are switched off, and the information is not used for advertising. We use the reports to see which pages are helpful and to improve the website.
You can change your mind at any time using “Cookie settings” at the bottom of every page. If you withdraw your consent, tracking stops and the Google Analytics cookies are removed from your browser.
4. How we use it and our lawful bases
| What we do | Lawful basis |
|---|---|
| Reply to your enquiry, ask any questions we need to, advise which service may suit the property and send you a quotation. | Taking steps at your request before entering into a contract. Where you are enquiring on someone else’s behalf, our legitimate interests in responding to enquiries about our services. |
| Reply to a message sent through the contact form, by email or by telephone. | Our legitimate interests in answering questions about our services. |
| Receive, record and act on an instruction you submit, and keep a record of the terms you accepted. | Taking steps at your request before entering into a contract, and performing the contract. |
| Measure how the website is used with Google Analytics, so we can improve it. | Your consent, given through the cookie banner. You can withdraw it at any time through “Cookie settings”. |
| Protect the website and the forms from spam, misuse and attack. | Our legitimate interests in keeping the website and our inbox secure. |
| Keep an enquiry for longer where it is needed to deal with a question, complaint or legal claim about it. | Our legitimate interests in dealing with those matters properly. |
We use the information from the website forms only for the purposes described in this policy.
5. Service providers
We use the following providers to run the website and handle enquiries. They act on our instructions.
- Cloudflare: website hosting and security, and the server that checks form submissions.
- Google (Google Workspace): our business email. Messages, quotation requests and instructions you send by email are received and kept in our Google Workspace mailbox.
- Google (Google Analytics): website analytics, used only if you accept analytics cookies.
We may also share information where the law requires it, or where it is needed to establish, exercise or defend legal claims.
6. International transfers
Our providers may process personal information outside the UK, including in the United States. The safeguards each provider states in its published terms are:
- Cloudflare: certified under the UK Extension to the EU-US Data Privacy Framework, with the UK Addendum to the EU standard contractual clauses in its data processing addendum (Cloudflare GDPR information).
- Google: UK standard contractual clauses in the Google Workspace data processing terms (Google information on standard contractual clauses).
- Google Analytics: Google’s data processing terms for Google Analytics include safeguards for international transfers (Google business data responsibility).
You can contact us for more information about these safeguards.
7. How long we keep information
- Enquiries in our inbox: we keep messages and quotation requests in our business email inbox for as long as we need them to deal with your enquiry, then delete them when they are no longer required.
- Instruction records: an instruction submitted through the website is kept with the records for that instruction, for as long as those records are kept.
- Technical and security information: Cloudflare keeps the technical information it processes for limited periods in line with its own data policies.
- Website analytics: Google Analytics keeps the detailed information it collects for the retention period set in our Google Analytics account, which is no longer than 14 months. The Google Analytics cookies themselves last up to two years unless you delete them or withdraw your consent.
This website does not store form submissions in a database of its own.
8. Your rights
Under UK data protection law you have rights over your personal information, including the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to our use of your information where we rely on our legitimate interests; and
- in some circumstances, ask for your information in a portable format.
Some of these rights apply only in certain circumstances. To make a request, please contact us using the details in section 1. We will normally respond within one month, and we will not usually charge a fee.
9. Raising a concern with the ICO
If you have a concern about how we handle your personal information, please contact us first so that we can try to put it right. You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK data protection regulator:
- website: ico.org.uk/make-a-complaint
- telephone: 0303 123 1113
- post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
10. Cookies and similar technologies
This website uses Google Analytics cookies only if you choose “Accept analytics”. If you choose “Reject analytics”, or make no choice, no analytics cookies are set and nothing is sent to Google. The website contains no advertising or social media tracking.
Analytics cookies (only with your consent)
| Name | Provider and purpose | Duration | When it is set |
|---|---|---|---|
_ga |
Google Analytics. Distinguishes one browser from another so visits can be counted. | Up to 2 years | Only after you choose “Accept analytics”. |
_ga_S5CFWW2L6Q |
Google Analytics. Keeps track of the current visit. | Up to 2 years | Only after you choose “Accept analytics”. |
Your cookie choice
The website remembers whether you accepted or rejected analytics by storing an item called bs-analytics-consent in your browser’s local storage. It holds only your choice and the date you made it, is not sent to us or anyone else, and is kept for 12 months, after which we ask again. It is needed to respect your choice, so we do not ask for consent to it.
Security cookies
Our hosting provider, Cloudflare, may set the following security cookies. They are used only to protect the website from automated attacks:
| Name | Provider and purpose | Duration | When it is set |
|---|---|---|---|
__cf_bm |
Cloudflare. Helps tell people apart from automated traffic. | 30 minutes after your last visit to a page | Only if Cloudflare bot protection is switched on for this website. |
cf_clearance |
Cloudflare. Records that your browser has passed a Cloudflare security check. | The period set in our Cloudflare security settings (30 minutes unless changed) | Only if Cloudflare asks your browser to complete a security check. |
Because these security cookies are strictly necessary for the security of the website and the service you are asking for, we do not ask for your consent to them. You can block or delete cookies in your browser settings, but parts of the website may not work if a security check cannot run.
11. Changes to this policy
We will update this policy if the way we handle personal information changes. The date at the top of the page shows when it was last updated.